The system is specifically developed to provide assistance for road side vehicle breakdown. Just dial the helpline number and get instant assistance. This application gathers all the information regarding the customer location and instantly tracks using Google. This application manages both inbound and outbound jobs. Inbound process includes the calls which are received and gets registered. It records all the required customer details and create the job on the system. The job is then passed to an Outbound Controller for on-going job allocation and management. The Outbound process is where the management of the job is taken over by a different person in the call center who manages the allocation of the job to specific van, locates actual stock items for the job and manages any authorization process as required.
The main purpose of this application is to track the jobs (vehicle) and troubleshoot problems and provide information required by the caller. A call center is a central hub that links a customer and an organization together. It gives customers quick access to the information they want and enhances customer-to-business relationships. This application can easily answer calls and respond, handle Caller inquiries, it can do research on required information using available resources. Resolution of complaints and manage/provide the necessary information by the caller is easily handled. This system also maintains all call information according to standard operating procedures and produce call reports.
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